1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This privacy policy describes the types of information we collect, how we use it, and the steps we take to ensure it remains protected. By using our website, you agree to the collection and use of your personal information in accordance with this privacy policy. We reserve the right to change this policy at any time, so please check it regularly.

1.1. Definitions

• Account: A user account created on our website or app, which gives users access to certain services or features.

• Website: Our online platform accessible via www.carello.app and all related subdomains or mobile apps.

• Personal Data: Any information that can be used to identify an individual, such as name, email address, or billing information.

• Service Provider: A third party that helps us manage the website or provide services, such as payment processors or hosting providers.

• Usage Data: Information that is automatically collected from users when they interact with the website, such as IP addresses, browser type, and pages visited.

• Third-Party Social Media Service: Platforms such as Facebook, Twitter, or Google, which you may choose to connect with or share information with us through their services.

2. What Data We Collect

We collect personal information to provide better services to all our users. This information may include your name, email address, phone number, payment details, and more. We also collect information about your use of our website to improve the user experience.

2.1. Information You Provide to Us

This includes all information you voluntarily provide when you register for an account, sign up for our newsletter, make a purchase, or contact customer service.

• When you register for an account, we ask for your name, email address, and a password to secure your access.

• If you make a purchase, we collect your billing and payment information, including credit card details.

• When you contact us via email or our support forms, we collect your contact information and any messages or requests.

• You can provide additional information, such as profile photos or social media links in your user profile.

2.2. Automatic Data Collection

We automatically collect certain information when you visit our site, such as your device's IP address, browser type, operating system, and the pages you visit on our website. This data helps us understand user behavior and optimize our platform.

2.3. User Comments and Content

If you post comments or submit content on our website, we collect and store this information. Please note that any public information you share is visible to other users and should not contain sensitive details.

• Comments you post on articles or blogs, as well as any personal information you disclose publicly.

• Any content you upload, such as photos or videos, may also be shared with other users if made public.

2.4. Information from Other Sources

We may receive information about you from third-party services or partners, for example when you log in through social media accounts. This helps us streamline your user experience.

3. Types of Information

The information we collect falls into two main categories: personal data and non-personal data. Personal data refers to information that can identify you, while non-personal data includes anonymous information that cannot be linked to an individual.

• Personal data includes your name, email address, phone number, billing information, and IP address.

• Non-personal data includes aggregated data about how users interact with our website, such as page visits and clicks.

This data is used to improve our services, optimize our website, and deliver targeted content to our users.

4. How We Use Personal Information

Your personal information is used to process transactions, provide customer support, and improve our services. We also use this data for marketing purposes, such as sending newsletters or special offers, but only if you have chosen to receive them.

4.1. Emails and Contact Forms

When you contact us via email or a contact form, we collect your name, email address, and the content of your message. This allows us to respond effectively to your inquiries.

We may also use your email address to send you updates about our services or promotional offers, but you can unsubscribe at any time.

5. Prices and Taxes

• All prices displayed on our website are in USD and exclude applicable taxes, which may be added during checkout.

• If you are located outside the US, additional fees may apply, such as customs duties or VAT.

It is your responsibility to ensure that all billing information is accurate and up-to-date.

5.1. Free Trial Period

Some of our services may offer a free trial period. During this time, no charges will be made, but you may be required to provide payment details in advance. At the end of the trial period, you will be charged for the service unless you cancel before the trial period expires.

6. Children's Privacy

We do not knowingly collect or request personal information from individuals under the age of 13. If we discover that we have accidentally collected such information, we will immediately take steps to remove it from our systems.

7. Delete Your Account

If you want to delete your account, please note that this action will also remove all your personal data. For detailed instructions on how to do this, visit our Delete Account Page.